This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s your return policy?
Return any of our products–no questions asked–within 30 days of purchase. We even pay return shipping.
Do you ship oversees and to P.O. boxes?
Yes, we’ll ship your package anywhere that can accept deliveries.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.
DOCUMENTS THAT CAN BE USED AS PROOF OF ADDRESS & IDENTITY
Proof of identity:
- Current, valid full passport: It must show nationality, place and date of birth, passport number, expiry date, photograph and signature
Proof of address:
- Household utility bill (i.e. gas, electric, water or fixed line telephone but not a mobile phone bill). It must be no more than three months old and show your name and current address
- Local authority tax bill (i.e. council tax) valid for the current year
WHICH COUNTRIES ARE ACCEPTED ?
Your country of residence (taxation) has to be on the list below to open an investor account with Goldbroker.com. Unfortunately, if your country is not one of those listed below, we will not be able to accept you as a client at this point in time due to certain limitations imposed by national authorities.
|Private account :||Corporate/Trust account :|
DO I HAVE TO DECLARE AND PAY TAXES ON THIS INVESTMENT?
It depends on the tax policy of the buyer’s country of residence.
Learn more: Precious Metals Taxes
We cannot provide tax, legal or other advice, so if you are not sure about the taxation in your personal circumstances, we recommend you seek independent advice from a qualified professional.
HOW CAN I SPONSOR FRIENDS WHO WANT TO BUY PRECIOUS METALS?
1. Fill out the affiliate registration form.
2. Click on the activation link that we sent you by e-mail.
3. Log on to your affiliate account.
4. Go to “Marketing Tools” to find your affiliation links and banners.
Learn more: Affiliate program
WHAT GUARANTEES DO I GET IN TERMS OF PRECIOUS METALS QUALITY?
Our sole activity consists in selling investment grade precious metals.
The minimum fineness of our products is 99.5% for gold and 99.9% for silver. Certain products have the maximum fineness of 99.99%.
The bars and coins come from renowned refiners certified by the London Bullion Market Association and from prestigious Mints.
They are maintained in the professional chain since they were manufactured and sold with a certificate of authenticity. Their traceability is thus assured.
You will find on our website references from the renowned brands in the industry, such as Pamp, Valcambi, U.S. Mint, Royal Canadian Mint, Perth Mint, RMC and Asahi.
We shall buy back our clients’ precious metals kept in secure storage units. But, for obvious traceability reasons, we cannot buy back products that have left the storage units (home delivery, withdrawal).